NARRATOR: Welcome. In this video, you will learn about how to protect your loved ones
from infections that sometimes happen at the hospital. There are some simple, but important
things you can do when visiting loved ones. You can improve your loved one’s care by taking
an active role. Wash your hands before you enter your loved one’s room and as you leave.
Make sure that all doctors, nurses,and other healthcare providers wash their hands before
and after caring for your loved one. If you do not see them doing so, ask them.Let’s look
at some video clips to learn more. In this first clip, Kelly is visiting her
father. She asks the nurse about hand washing because she is not sure if she understands
SARAH: “Hello, Mr. McTavish. TOM: Hey, please call me Tom.
SARAH: Okay, well, Tom. It’s nice to meet you. My name is Sarah and you must be his
daughter. KELLY: Hi, my name’s Kelly.
SARAH: It’s nice to meet you and will you please forgive me if I don’t shake your hand,
I just washed mine so we want to be extra careful.
KELLY: Oh, I’m sorry, of course. So, there’s something I’m curious about.
SARAH: Yeah? KELLY: The hand washing procedure. I guess
I’m just not sure how often people should do it.
SARAH: Everyone that comes in this room-nurse,doctor, visitor, whoever- should wash their hands
when they come in, and when they go out. It prevents germs from coming in or going out.
If you ever see anyone that comes in without washing their hands, you should speak up and
ask them to, okay? KELLY: Okay. Does the hand sanitizer count?
I wasn’t sure if I should use that stuff or do it the good old-fashioned way.
SARAH: Either. You’ll want to wash your hands with soap and water if they are visibly soiled
or have something on them. But just for killing germs, the hand sanitizer works great. Some
studies even show that the sanitizer is more effective. All of this hand hygiene stuff
goes for you too, Tom. You will want to wash your hands as much as possible and avoid touching
your bandage. TOM: You’re no fun.
NARRATOR: Everyone who enters your loved one’s room should wash their hands when they come
in and again when they leave. You should wash your hands often, especially after touching
things in the hospital room, before eating, and after using the restroom. You can wash
your hands with soap and water, butusing an alcohol-based hand rub can also be an effective
way to prevent most, but not all infections. Check with your loved one’s healthcare team if you
are not sure about what method to use. NARRATOR: Let’s watch Kelly speaking up and
asking a doctor to wash her hands. TOM: Oh, hello sunshine.
RESIDENT: I’m just going to check your dressing. KELLY: I don’t mean to interrupt, but could
you wash your hands? Sorry, I don’t even know if you need to because you’re wearing gloves,
but the other nurse said that everyone should wash them whenever they come in the room to
prevent bringing germs in.So if you could please, I would really appreciate if you could
wash your hands. RESIDENT: Fine.
RESIDENT: I’m sorry. If I was in your shoes, I’d say the same thing.
NARRATOR: Healthcare workers can be busy,but it’s important to have open, respectful communication
with your loved one’s doctors,nurses, and other healthcare providers. If you don’t see
healthcare providers wash their hands or if something doesn’t make sense,speak up and
ask questions. When your loved one is being discharged from the hospital,ask your doctor
to explain the treatment plan that your loved one will follow at home.Let’s watch one more
clip of Kelly and her dad. Sometimes, you have to speak up to keep
your loved one safe. KELLY: You will be out of here soon enough,
Dad. Did you remind Bill and James to wash their hands when they came in?
BILL: Oh, yes ma’am. TOM: Told ’em if they didn’t the boss lady
would have their hides. That put the fear in ’em.
KELLY: We’re just trying to be as careful as we can.
TOM: Yeah, this baby’s healing up real nice.Still looks a little gross though.
KELLY: Dad! TOM: What? I just want to check it to make
sure it’s healing proper. KELLY: Dad, please, I’m serious. The nurse
gave you those instructions for a reason. JAMES: Hey, man, it’s the doctor’s orders.
KELLY: Listen, you can show off your battle scar when you’re all healed up and get out
of here. BILL: Ain’t got nothing on my shark bite.Look,
Kelly, I was out in the North Pacific and this huge…
TOM: Don’t listen to a word he says. [Laughter]
NARRATOR: Kelly made a good choice. Sometimes you might hesitate to speak up. But it’s important
to help keep your loved one safe and encourage him or her to listen to the doctors, nurses,
and other healthcare providers and follow instructions. If your loved one is given antibiotics,
encourage him or her to take the medicine as prescribed.
So remember, like Kelly, family members and visitors have an important role in infection
prevention. You are an important part of the healthcare team. When visiting your loved
one in the hospital, wash your hands often before and after entering patient rooms. Also,speak
up and ask questions of your loved one’s doctors, nurses, and other healthcare providers.Encourage
your loved one to follow his or her treatment plan. It can help keep your loved one safe.