Office Staff at Kids Cancer Care Save a Patient’s Life

Office Staff at Kids Cancer Care Save a Patient’s Life


(gentle acoustic guitar) – What does it mean to save a human life? It’s an awesome feeling. – So it was a Friday afternoon, and I had gotten a call from
Mom earlier in the afternoon, wanting to get the patient
in for a blood count. The patient did not feel good
and Mom was very concerned. – So we drew her blood, we ran her blood in our CBC machine here in the office. As Dr. Ball was walking
by, her blood count happened to pop up, and she
had a platelet count of 13, so that’s when I grabbed Dr. Ball and was like, can you go
in and see this patient? We need you to see her now. – There’s a lot of times where we’d be back and forth between patients, where they will ask a simple question, but to have them stop me to go in and see a patient as I’m walking into another patient’s room
has not happened here, so I was a little taken aback, but I was like, I need
to pay attention to this and get in and see this
patient, see what’s going on. In the course of getting
to know her in that room and trying to tease out what was going on, it became clear that she
needed to be in the hospital, that this wasn’t simply
a platelet count of 13 that needed a platelet transfusion, this was something a bit bigger. Ultimately, we took her
over to the hospital and got her a bed over there. I will say that by the time
she got over to the hospital, things were more critical. So here’s a patient that
started off as a lab visit, hey, can we come in, she’s
not feeling that good, and clearly was in very critical condition within hours of being in our clinic. And that’ one of the things
that I think is so awesome, is because we have a
team that can recognize something that I don’t
know that other people can recognize, I mean,
that’s pretty special. What you guys did was pretty special. And I think that the freedom here is that we can, I think
we have a camaraderie here in the clinic that lets you say, hey, I know my job’s just to run the labs, but I need you to see this
patient, and you saved a life. – Well, I had the courage
to speak up when I needed to because sometimes it’s
not about, you know, staying within your shell, I guess, so knowing something is
wrong with the patient. This patient needs help, so
you kind of have to speak up. Monday morning is when I found
out I had saved her life, and I was kind of like, shocked, but it’s a really good feeling. – For me, the mission of HealthOne is something that we live by every day through teamwork and making sure that our patients are taken care of from the moment that they get in here to the moment they leave,
and any time in between. And improving their lives by making sure that we’re always available
and letting them know that we care about them personally and their families as well. (gentle acoustic guitar)